Terms of Use
Understanding Our Data Collection and Analytics Practices
Effective Date: December 2025Important: Analytics collection is mandatory for all users to ensure we can continuously improve our Elyx's safety, reliability, and effectiveness. This data collection is essential for maintaining the high standards required in healthcare technology.
✅ We Do Collect:
- • Feature Usage: Which tools and features you use within ElyxAI
- • Navigation Patterns: How you move through the application
- • Performance Metrics: Page load times, response times, system performance
- • Error Reports: Technical errors and bugs to improve stability
- • Session Data: Login times, session duration, user activity patterns
- • Device Information: Browser type, screen resolution, operating system
- • User Actions: Clicks, form submissions, and general interactions (anonymized)
- • System Metrics: Server response times, database performance
❌ We Do NOT Collect:
- • Patient Health Information: Medical records, diagnoses, treatments
- • Personal Medical Data: Patient identities, health conditions
- • Sensitive Content: Assessment responses, clinical notes
- • External Browsing: Activity outside of ElyxAI platform
- • Private Communications: Internal messages or notes
- • Financial Information: Payment details, billing information
- • Passwords: Authentication credentials or security tokens
Platform Improvement
Understanding how features are used helps us prioritize development and improve user experience.
Performance Optimization
Performance metrics help us identify and fix slow or problematic areas of the platform.
Error Detection & Resolution
Error tracking allows us to quickly identify and resolve issues that could impact patient care.
Security & Compliance
Usage patterns help us detect potential security issues and ensure compliance with healthcare regulations.
Anonymization
All analytics data is anonymized and cannot be traced back to individual users or patients.
Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols.
Access Control
Only authorized ElyxAI personnel have access to aggregated analytics data for platform improvement.
Mixpanel
We use Mixpanel as our analytics service provider to collect and analyze usage data.
- • Data is processed in accordance with Mixpanel's privacy policy
- • All data shared with Mixpanel is anonymized and aggregated
- • Mixpanel is SOC 2 Type II certified and GDPR compliant
- • No patient health information is ever shared with third parties
While analytics collection is mandatory for platform operation, you have the following rights:
- • Transparency: Full disclosure of what data we collect and why
- • Access: Request information about analytics data related to your usage
- • Deletion: Request deletion of your analytics data when you delete your account
- • Updates: Notification of any changes to our data collection practices
If you have questions about our analytics practices or this Terms of Use document, please contact us:
Email: privacy@elyxai.com
Address: ElyxAI Privacy Team
Subject: Analytics and Data Collection Inquiry
This Terms of Use document is part of ElyxAI's commitment to transparency in healthcare technology. By using ElyxAI, you acknowledge that you have read and understood these terms regarding analytics collection.
Ready to Continue?
By clicking "OK, I Understand" below, you acknowledge that you have read and understood our analytics collection practices and agree to the collection of anonymous usage data to help improve the ElyxAI Elyx.